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I've received an alert that my insurance may be cancelled?
If our systems report the app is not performing as expected, due to one or more of the scenarios below, your insurance may be cancelled (we will send you reminders prior to this happening). Some examp...
Last updated: 13/10/2022
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How can I stop auto-renewal?
Some people forget to renew their car insurance which means they may accidentally drive without insurance which is illegal. To help our customers avoid this problem, we give them the option of buying ...
Last updated: 13/10/2022
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How do I renew my car insurance policy?
We will send your renewal invitation email to you (and your renewal will be made available through My account) 28 days before your renewal date.
Please check that the information on your renewal is co...
Last updated: 13/10/2022
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Why is my renewal price different?
There are a number of factors that influence your renewal premium.
Unfortunately we cannot change the renewal premium we've offered you.
We cannot price match with other quotations - even if these wer...
Last updated: 13/10/2022
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Can I change my current policy after I've received my renewal invite?
Yes, you can still make changes to your current policy after we've invited you to renew.The steps to follow:
Log in to your My account.
Scroll down to "My policies" section.
Find the car insurance pol...
Last updated: 13/10/2022