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Can I change my payment details?
You can change the account or card you use to make a payment.
You cannot change your Direct Debit date.
You can change whether you pay by monthly Direct Debit or annually at renewal.
To update your c...
Last updated: 22/05/2023
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How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, simply:
Log into your My account (opens in a new window).
In "Notifications" section, if you have an outstanding balance, you'll see the o...
Last updated: 05/11/2021
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Can I pay by credit or debit card on a continuous basis?
Where you select or have selected a continuous premium payment method, you'll be notified in writing prior to renewal and, unless we hear otherwise, the policy will automatically be renewed. Unless yo...
Last updated: 24/09/2021
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Do I pay an excess if I make a claim?
Yes, the amount you have to pay will be selected as part of the quote process and will vary depending on the cause of the claim and whether it’s for buildings or contents:
Claims for subsidence wil...
Last updated: 24/09/2021
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How can I change my payment details?
To change your payment details at renewal, simply:
Log-in to My account or select the Amend and Renew button on your invite.
Scroll down to "My policies" section.
Find the home insurance policy y...
Last updated: 24/09/2021