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Can I change my payment details?
You can change the account or card you use to make a payment.
You cannot change your Direct Debit date.
You can change whether you pay by monthly Direct Debit or annually at renewal.
To update your c...
Last updated: 19/07/2023
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How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, simply:
Log into your My account (opens in a new window).
In "Notifications" section, if you have an outstanding balance, you'll see the opti...
Last updated: 19/07/2023
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Can I pay by credit or debit card on a continuous basis?
Where you select or have selected a continuous premium payment method, you'll be notified in writing prior to renewal and, unless we hear otherwise, the policy will automatically be renewed. Unless yo...
Last updated: 19/07/2023
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How can I change my payment details?
To change your payment details at renewal, simply:
Log-in to My account or select the Amend and Renew button on your invite.
Scroll down to "My policies" section.
Find the home insurance policy you w...
Last updated: 19/07/2023
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Important information about credit
If you've any quesitons about credit, click to view the Important Information about credit....
Last updated: 19/07/2023