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Important information about credit
If you've any quesitons about credit, click to view the Important Information about credit....
Last updated: 22/06/2024
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Where's my refund?
Changes to how some payments are processed means we may not be able to send your refund to the original payment card/account we have on record for you. It also won’t be possible if, for example, the o...
Last updated: 16/10/2024
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You’ve collected a payment after my policy’s been cancelled
We’re sorry that a payment has been collected after you’ve cancelled your policy.
When you cancel your policy we may be in the process of applying for a payment already. This might mean that we proces...
Last updated: 16/10/2024
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I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Usually this means that we’re already in the process of reapplying for your missed payment.
You can double check if this is the case by taking a look at your default notice email, or by checking the S...
Last updated: 16/10/2024
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Do you charge a fee if I want to change my policy?
An administration charge of £12 (plus Insurance Premium Tax at the appropriate rate where applicable) may apply when changes are made to your policy either yourself via My account or by our customer s...
Last updated: 22/06/2024