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What do I do if the policyholder has passed away?
We're very sorry to hear that the policyholder of one of our policies has passed away. Our thoughts are with you and your family. Unfortunately we are not able to amend the policy holder or the main u...
Last updated: 13/10/2022
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I've received a reminder about my driving on a recent trip. Will you cancel my insurance?
We'll send you reminders from time to time if you've unintentionally had a trip which could affect your overall driver rating if it continued - simply so you can focus on improving this next time. We ...
Last updated: 13/10/2022
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How do I know how many red weeks I've had?
We'll let you know if you've had a red week and any previous red weeks in your weekly driver rating email....
Last updated: 13/10/2022
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What will result in my policy being cancelled?
Your insurance may be cancelled if:
you have two consecutive red driver rated weeks or four separate red weeks in a three-month period
you fail to register in the app and connect your device within s...
Last updated: 13/10/2022
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I've had 3 separate driver rating weeks in the red zone, will you cancel my insurance?
Your insurance becomes at risk of cancellation if you have two consecutive red weeks or four separate red weeks in a three-month period. (The three month period starts from when you first register in ...
Last updated: 13/10/2022