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Does my device work if I don’t have my mobile phone in my car?
No, your device needs your smartphone in your car to record when a trip has started and ended. You should have your smartphone in the car whenever you are driving....
Last updated: 22/06/2024
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Can I have my device delivered to a different address?
Your device will be sent to the address where you live and your car is kept when you purchased your insurance. It's important this is correct when you buy your insurance to avoid your device being los...
Last updated: 22/06/2024
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Do I need to re-register in the app if I've been sent a replacement device?
If you've been sent a replacement device, you will need to pair it with the app (in the same way you would have done when first connecting your app and device). You'll be prompted to do this when your...
Last updated: 02/10/2024
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What do you accept as proof of No claim discount?
If we've not been able to automatically validate your No claim discount (NCD), you'll need to upload a copy of your proof to your My account.
Your proof of No claim discount (NCD) is provided on the r...
Last updated: 02/10/2024
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How do I upload my proof of No claim discount (NCD)?
We may have already automatically verified your NCD in which case you won’t need to upload proof.
You will have a notification in your My account advising whether we have already automatically validat...
Last updated: 02/10/2024