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What does the light mean on my device?
The light indicates the status of your device;
If the light is red, there is no trip taking place or a trip has recently finished.If the light is green, it indicates a trip has begun.
Typically the li...
Last updated: 02/10/2024
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Does my device need a new battery?
Typically the battery included with your device will last 3 years. Where a device battery is low the app will alert you to this and the battery can be replaced....
Last updated: 22/06/2024
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I've lost/damaged by device and need a replacement
If you suspect your device is damaged, you've checked your Bluetooth connection and your app is still not showing trips, please contact us. Please be aware there is a replacement charge of £17 (plus I...
Last updated: 02/10/2024
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Can I remove my device?
Your device should remain firmly attached to your car at all times. If you change your car, your device should be removed before you sell it and re-attached to your new car within seven days of your c...
Last updated: 02/10/2024
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I've cancelled/not renewed my policy - what do I do with my device?
The device can be removed from your car on your last day of cover and the plastic casing, battery and electrical components can be disposed of safely at your local household recycling centre....
Last updated: 02/10/2024