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I haven't heard about my renewal, what shall I do?
We will send a renewal invite e-mail to you at least 28 days before your renewal date and will let you know everything you need to do to renew your cover. The renewal e-mail will be sent to the e-mail...
Last updated: 24/09/2021
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How can I check if my policy is on auto-renewal?
You can check to see if your policy is on auto-renewal by simply logging into your My Account and then scroll down to the "My policies" section.
If you paid yearly for your policy using a Maestro car...
Last updated: 24/09/2021
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How do I pay for my renewal?
If your policy is set to auto-renewal, then we'll renew your policy at your policy expiry date using the payment details that you used to purchase your policy. However, if you don't want to use the sa...
Last updated: 24/09/2021
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How can I stop auto-renewal?
Some people forget to renew their home insurance which means they may accidentally be without cover. To help our customers avoid this problem, we give them the option of buying our home insurance poli...
Last updated: 24/09/2021
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How do I cancel my policy after I've paid?
Following the expiry of your 14 days statutory cooling off period, you continue to have the right to cancel your policy at any time during its term online via My Account.
If you do so, you will be en...
Last updated: 24/09/2021