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What's a policy excess?
An excess is an insurance term for the sum of money you'll need to pay if you have to make a claim.
You must pay your excess before we can deal with/settle your claim.
Your total policy excess is co...
Last updated: 24/09/2021
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Does contents insurance cover accidental damage?
We have two levels of accidental damage under available under our products.
Limited accidental damage cover insures you against accidental damage to your radios, television sets (including set top bo...
Last updated: 24/09/2021
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Will I be covered for damage caused by Emergency access?
If your home is damaged as a result of someone needing to access your home to deal with a medical emergency or to prevent damage to the home we will pay up to the sum insured to repair the damage.
We...
Last updated: 24/09/2021
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What does my insurance cover if I move house?
If you have our Essentials Plus or Premier contents policy, we automatically cover your contents while they're moved by to your new home by professional removers (including temporary storage in a furn...
Last updated: 24/09/2021
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Do you cover credit cards and money?
As part of our contents cover, we insure cash in your home under our standard risks. We also class travel tickets, gift vouchers, season tickets and phone cards as cash.
If you have included personal...
Last updated: 24/09/2021