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I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Usually this means that we’re already in the process of reapplying for your missed payment.
You can double check if this is the case by taking a look at your default notice email, or by checking the S...
Last updated: 19/03/2025
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Who is liable for buildings insurance claims?
Normally it's the owner. As well as covering you for your liability as owner, we'll also cover you for claims under the 'Defective Premises Act.'
Let's use an example. If you carry out work/alteration...
Last updated: 19/03/2025
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I want to make a home insurance claim
For home insurance claims, you need to let us know the details straightaway by reporting your claim online.
We’ve made it quick and easy to do. Simply click start claim on https://www.quotemehappy.com...
Last updated: 19/03/2025
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What's a policy excess?
An excess is an insurance term for the sum of money you'll need to pay if you have to make a claim.
You must pay your excess before we can deal with/settle your claim.
Your total policy excess is comp...
Last updated: 20/03/2025
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I have a question about my existing claim
If your claim is being dealt with by our expert suppliers, their contact details can be found in your claim summary email.If you have a question about anything else relating to an existing claim, you ...
Last updated: 22/06/2024