How can we help you?

What do I do if the policyholder has passed away?

We're very sorry to hear that the policyholder of one of our policies has passed away. Our thoughts are with you and your family.

Unfortunately we are not able to amend the policy holder on policies.

We can cancel the policy in question, but we first need you to send us an email via our contact us page of the website. Please click here to do so.

Please include the policy number, policy holder’s name, and your contact details (name and telephone number).

We may need to see a copy of the death certificate and a copy of the last will and testament showing the executor of the estate, so please have these to hand.

We will not charge any cancellation or administration fees as a result of this.

We appreciate your cooperation during this difficult time. One of our dedicated customer service experts will be in touch with you once we have received your email.

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