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How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, simply:Log into your My account (opens in a new window).In "Notifications" section, if you have an outstanding balance, you'll see the option ...
Last updated: 22/06/2024
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Can I pay by credit or debit card on a continuous basis?
Where you select or have selected a continuous premium payment method, you'll be notified in writing prior to renewal and, unless we hear otherwise, the policy will automatically be renewed. Unless yo...
Last updated: 16/10/2024
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How can I change my payment details?
To change your payment details at renewal, simply:
Log-in to My account or select the Amend and Renew button on your invite.
Scroll down to "My policies" section.
Find the home insurance policy you w...
Last updated: 16/10/2024
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Important information about credit
If you've any quesitons about credit, click to view the Important Information about credit....
Last updated: 16/10/2024
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You’ve collected a payment after my policy’s been cancelled
We’re sorry that a payment has been collected after you’ve cancelled your policy.
When you cancel your policy we may be in the process of applying for a payment already. This might mean that we proces...
Last updated: 16/10/2024