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How do I cancel my home insurance policy?

We're sad that you're leaving us. Hopefully, we'll be together again in the future.

To cancel, just follow the steps below:

  • Log into your My account (opens in a new window).
  • Scroll down to "My policies" section.
  • Find the home insurance policy you wish to cancel and select "Cancel policy".
  • On the next page please choose the date you want the cancellation to take place (if your policy hasn’t started yet please make the effective date of cancellation the same date as your policy’s start date).
  • You'll then have the option to tell us why you're cancelling your policy.
  • The next page details cancellation fees and/or premium refund, including information about when we may retain the premium refund or request remaining premiums be paid.
  • Now click on the "Cancel policy" button.
  • You will now have cancelled your policy with us.

Please refer to your policy documents for all cancellation rights.

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