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Categories: My cover , Home insurance

What is home emergency cover?

Under this cover, we'll help arrange a reliable tradesman to sort out emergency repairs - normally the same day, and repairs are guaranteed for a minimum of 3 months.

We cover repairs up to your policy limit - we will also provide alternative accommodation and transport for up to your policy limit per incident, and you don't pay an excess. Cover includes:

  • Loss of your main source of heating or hot water
  • Blocked toilet waste pipes
  • Blocked drains
  • Plumbing problems such as leaking pipes, water tanks or leaking radiators
  • Sudden and unexpected roofing problems
  • Loss of your house keys

Our home emergency helpline is open 24/7 every day of the year, and making a home emergency claim won't affect your No claim discount (NCD).

If you have an existing policy, you can find out how to add home emergency cover here.

For more information on limits and exclusions, please check your Home Insurance Policy or Policy Schedule, which you can download in the Documents section of your My account.

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