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Do I pay an excess if I make a claim?
Yes, the amount you have to pay will be selected as part of the quote process and will vary depending on the cause of the claim and whether it’s for buildings or contents:
Claims for subsidence wil...
Last updated: 24/09/2021
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How can I change my payment details?
To change your payment details at renewal, simply:
Log-in to My account or select the Amend and Renew button on your invite.
Scroll down to "My policies" section.
Find the home insurance policy y...
Last updated: 24/09/2021
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Important information about credit
If you've any quesitons about credit, click to view the Important Information about credit....
Last updated: 10/01/2022
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You’ve collected a payment after my policy’s been cancelled
We’re sorry that a payment has been collected after you’ve cancelled your policy.
When you cancel your policy we may be in the process of applying for a payment already. This might mean that we proce...
Last updated: 24/09/2021
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I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Usually this means that we’re already in the process of reapplying for your missed payment.
You can double check if this is the case by taking a look at your default notice email, or by checking the ...
Last updated: 24/09/2021