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Do you charge a fee if I want to change my policy?
An administration charge of £12 (plus Insurance Premium Tax at the appropriate rate where applicable) may apply when changes are made to your policy either yourself via My account or by our customer s...
Last updated: 03/12/2021
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How do I change my buildings or contents cover?
Log in to your My account.
Scroll down to "My policies" section.
Find the home insurance policy you wish to change and select "Change policy".
On the next page make sure you enter the date you want th...
Last updated: 03/12/2021
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What happens if I am moving house?
You can change your address details online in your My account, so transferring your policy to your new home is quick and easy.
If you have our Essentials Plus or Premier contents policy, we automatica...
Last updated: 03/12/2021
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How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, simply:
Log into your My account (opens in a new window).
In "Notifications" section, if you have an outstanding balance, you'll see the o...
Last updated: 05/11/2021
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Can I pay by credit or debit card on a continuous basis?
Where you select or have selected a continuous premium payment method, you'll be notified in writing prior to renewal and, unless we hear otherwise, the policy will automatically be renewed. Unless yo...
Last updated: 24/09/2021