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What changes can I make online?
You can use My account to easily change most of your details.
You can make the following changes online:
View your quotes
Edit Contents
Edit property details
Change your address
View your claims
View...
Last updated: 03/12/2021
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Do you charge a fee if I want to change my policy?
An administration charge of £12 (plus Insurance Premium Tax at the appropriate rate where applicable) may apply when changes are made to your policy either yourself via My account or by our customer s...
Last updated: 03/12/2021
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How do I change my buildings or contents cover?
Log in to your My account.
Scroll down to "My policies" section.
Find the home insurance policy you wish to change and select "Change policy".
On the next page make sure you enter the date you want th...
Last updated: 03/12/2021
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What happens if I am moving house?
You can change your address details online in your My account, so transferring your policy to your new home is quick and easy.
If you have our Essentials Plus or Premier contents policy, we automatica...
Last updated: 03/12/2021
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Can I change my payment details?
You can change the account or card you use to make a payment.
You cannot change your Direct Debit date.
You can change whether you pay by monthly Direct Debit or annually at renewal.
To update your c...
Last updated: 22/05/2023