How do I cancel my car insurance policy?
We're sad that you're leaving us. Hopefully, we'll be together again in the future.
To cancel, just follow the steps below:
Log into your My account (opens in a new window).
Scroll down to "My polici...
Last updated: 17/07/2020
What do I do if the policyholder has passed away?
We're very sorry to hear that the policyholder of one of our policies has passed away. Our thoughts are with you and your family. Unfortunately we are not able to amend the policy holder or the main ...
Last updated: 14/10/2016
What do you accept as proof of No claim discount?
If we've not been able to automatically validate your No claim discount (NCD), you'll need to upload a copy of your proof to your My account.
Your proof of No claim discount (NCD) is provided on the ...
Last updated: 12/10/2016
How do I upload my proof of No claim discount (NCD)?
We're an online company, so the only way you can submit your proof of No claim discount is to upload it.
You must upload your proof of No claim discount within 26 days of your policy start date. Unfo...
Last updated: 26/08/2019
How can I get my proof of No claim discount?
You can use our renewal invitation as your proof of No claim discount (NCD) if you're planning to move to another insurer.
Once you've cancelled your policy or your policy has lapsed, you'll be able ...
Last updated: 14/08/2018