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I don't want to renew my policy
We're sorry to hear that you don't want to renew with us this year.
Your next steps depend on whether your policy is due to automatically renew or not. You'll be able to double check this in your rene...
Last updated: 16/10/2024
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How do I change my details for renewal?
You can log in to your My account, review your renewal quote and make any required changes. You will just need to:
Log into your My account.
In "My renewals" section click on Renew with changes.
The...
Last updated: 16/10/2024
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I haven't received my renewal invitation
We send out your renewal invitation to your registered email address about 28 days before your policy is due to renew.
If you've not received your renewal invitation, please check your junk/spam folde...
Last updated: 16/10/2024
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How can I change my automatic renewal preference?
Some people forget to renew their car insurance which means they may accidentally drive without insurance which is illegal. To help our customers avoid this problem, we give them the option of buying ...
Last updated: 16/10/2024
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How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, simply:Log into your My account (opens in a new window).In "Notifications" section, if you have an outstanding balance, you'll see the option ...
Last updated: 22/06/2024