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Can I change my payment details?
You can change the account or card you use to make a payment..
You cannot change your Direct Debit date
You can change whether you pay by monthly Direct Debit or annually at renewal.
To update your c...
Last updated: 21/10/2025
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Important information about credit
If you've any quesitons about credit, click to view the Important Information about credit....
Last updated: 21/10/2025
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Where's my refund?
Changes to how some payments are processed means we may not be able to send your refund to the original payment card/account we have on record for you. It also won’t be possible if, for example, the o...
Last updated: 21/10/2025
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You’ve collected a payment after my policy’s been cancelled
We’re sorry that a payment has been collected after you’ve cancelled your policy.
When you cancel your policy we may be in the process of applying for a payment already. This might mean that we proces...
Last updated: 21/10/2025
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I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Usually this means that we’re already in the process of reapplying for your missed payment.
You can double check if this is the case by taking a look at your default notice email, or by checking the S...
Last updated: 21/10/2025