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How can I get my proof of No claim discount?
You can use our renewal invitation as your proof of No claim discount (NCD) if you're planning to move to another insurer.
Once you've cancelled your policy or your policy has lapsed, you'll be able t...
Last updated: 16/10/2024
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My No claim discount years are different from what I entered on my quote
If you have more or less No claim discount (NCD) years than you stated when you initially set up your policy, you’ll need to upload your proof of NCD to your My account.
We’ll then check to see if thi...
Last updated: 16/10/2024
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Can you extend my deadline to submit my proof of No claim discount (NCD)?
If you’ve received your third reminder to submit your proof of No claim discount (NCD) and you’ve still not got your proof, we can provide you with up to a week’s extension to your deadline for submis...
Last updated: 16/10/2024
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Do you charge a fee if I want to change my policy?
An administration charge of £12 (plus Insurance Premium Tax at the appropriate rate where applicable) may apply when changes are made to your policy either yourself via My account or by our customer s...
Last updated: 22/06/2024
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How do I change or add a driver?
Log in to your My account (opens in a new window).
Scroll down to "My policies" section.
Find the car insurance policy you wish to change and select "Change policy".
On the next page make sure you ent...
Last updated: 16/10/2024