How can we help you?

Car insurance

  • How do I change my address?
    Log into your My account (opens in a new window). Scroll down to "My policies" section. Find the car insurance policy you wish to change and select "Change policy". On the next page make sure you ente...
    Last updated: 10/05/2024
  • Can I change the policy holder?
    Unfortunately we don’t provide the option for you to change the policy holder on your cover. You might need to cancel your policy and take out a new one with the correct details. Click here to view ou...
    Last updated: 10/05/2024
  • I’ve sold my car and I’m not sure when I’ll get a new one. What can I do?
    We don’t offer the facility to suspend or freeze a policy – so you have two options. If you’re looking to purchase a new car within 14 days of selling your vehicle, you can keep your policy active an...
    Last updated: 10/05/2024
  • How do I make a claim?
    Belongs to: Claims , Car insurance
    For car insurance claims, click here to register a claim online. If you are at the side of the road or would prefer to speak someone, you can call our claims team on 0345 030 6944.* *The cost of calls...
    Last updated: 10/05/2024
  • How do I make a glass claim?
    Belongs to: Claims , Car insurance
    Essentials does not include any cover for glass only claims – this means there is no cover should you have any damage to your car that only affects your windscreen, windows or sunroof glass. However, ...
    Last updated: 10/05/2024