How can we help you?

Car insurance

  • I haven't received my renewal invitation
    We send out your renewal invitation to your registered email address about 28 days before your policy is due to renew - remember, we don't send this via post. If you've not received your renewal invi...
    Last updated: 13/08/2018
  • How can I pay an outstanding balance?
    Belongs to: Payments , Car insurance
    If you have an outstanding balance to pay on your policy, simply: Log into your My account (opens in a new window). In "Notifications" section, if you have an outstanding balance, you'll see the o...
    Last updated: 14/08/2018
  • Can I change my payment details?
    Belongs to: Payments , Car insurance
    You can change the account or card you use to make a payment.. You cannot change your Direct Debit date You cannot switch from Direct Debit to single payment and vice versa until renewal. To upda...
    Last updated: 14/08/2018
  • Important information about credit
    Belongs to: Payments , Car insurance
    If you've any quesitons about credit, click to view the Important Information about credit....
    Last updated: 20/07/2016
  • Where's my refund?
    Belongs to: Payments , Car insurance
    If we've recently sent you a refund, there are a few things to bear in mind: Your refund will have been sent to the card/account originally used to make your payment. Any refunds can take up to 5 ...
    Last updated: 12/10/2016
Insurance is arranged by Aviva UK Digital Limited trading as Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.