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How do I change or add a driver?
Log in to your My account (opens in a new window).
Scroll down to "My policies" section.
Find the car insurance policy you wish to change and select "Change policy".
On the next page make sure you ent...
Last updated: 20/01/2026
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Can I protect my home insurance No claim discount?
If you've built up your No claim discount (NCD) it's disappointing to lose it if you need to claim. If you have our full 5 years NCD then you will be eligible to protect your discount.
Protected NCD f...
Last updated: 20/01/2026
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What is Protected No claim discount?
Protected No claim discount (NCD) is an additional cover option to ensure you don't lose your NCD entitlement after a claim.
You'll be eligible to add on Protected NCD if you meet the following criter...
Last updated: 20/01/2026
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What is Protected No claim discount?
Protected No claim discount (NCD) is an additional cover option to ensure you don't lose your NCD entitlement after a claim.
You'll be eligible to add on Protected NCD if you meet the following criter...
Last updated: 20/01/2026
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How do I upload my proof of No claim discount (NCD)?
We may have already automatically verified your NCD in which case you won’t need to upload proof.
You will have a notification in your My account advising whether we have already automatically validat...
Last updated: 20/01/2026