How do I cancel my car insurance policy?

We're sad that you're leaving us. Hopefully, we'll be together again in the future.

To cancel, just follow the steps below:

• Log into your My account (opens in a new window).
• Scroll down to "My policies" section.
• Find the car insurance policy you wish to cancel and select "Cancel policy".
• On the next page please choose the date you want the cancellation to take place (if your policy hasn’t started yet please make the effective date of cancellation the same date as your policy’s start date).
• You'll then have the option to tell us why you're cancelling your policy.
• The next page details any cancellation fee or refund you owe/are due.
• Click to accept the Electronic declaration of Insurance Certificate Surrender.
• Now click on the "Cancel policy" button.
• You will now have cancelled your policy with us.

Please refer to your policy documents for all cancellation rights.

Is there a fee for cancelling?

• If you cancel before your policy start date, you'll receive a full refund.
• If you cancel within 14 days of your policy start date, or the date you receive your policy documentation, whichever is later, you'll be charged:
• - a £25 cancellation fee and a proportionate device charge, up to a maximum of £17(plus Insurance premium tax where applicable)
• - a proportionate deduction for the time you've been covered.
• If you cancel more than 14 days from your policy start date, or the date you receive your policy documentation, whichever is later you'll be charged:
• - a £50 cancellation fee and a proportionate device charge, up to a maximum of £17(plus Insurance premium tax where applicable)
• - a proportionate deduction for the time you've been covered.
• These charges are to cover costs which we have incurred
• For more details on our cancellation terms and conditions, please refer to the ‘Quotemehappy Connect Safe Driving Terms’

How can I cancel a policy if the policyholder has passed away?

We're very sorry to hear that the policyholder of one of our policies has passed away. Our thoughts are with you and your family.

Unfortunately we are not able to amend the policy holder or the main user of the vehicle on Quotemehappy.com policies.

We can cancel the policy in question, but we first need you to send us an email via our contact us page of the website. Please click here to do so.

Please include the policy number, policy holder’s name, and your contact details (name and telephone number).

We may need to see a copy of the death certificate and a copy of the last will and testament showing the executor of the estate, so please have these to hand.

We will not charge any cancellation or administration fees as a result of this.

We appreciate your cooperation during this difficult time. One of our dedicated customer service experts will be in touch with you once we have received your email.