How do I make a claim?

For car insurance claims, click here to register a claim online.

If you are at the side of the road or would prefer to speak someone, you can call our claims team on 0345 030 6944.*

*The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.

Please note that our claims team can only help you with claims related questions.

We'll be able to help you faster if you have some or all of these details to hand when you get in touch:

• Your policy number
• The registration number of your car and any other cars involved
• The names and addresses of anyone else in the incident, including your passengers
• Specifics about what happened and the damage to your car
• Reference numbers from the police, if they were at the scene

For home insurance claims, dial: 0345 030 6902*

*The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.

Please note that our claims team can only help you with claims related questions.​

• Your policy number
• Specifics about what happened and the damage or loss to your property
• Reference numbers from the police, as you need to tell them about any loss, theft or malicious damage to your insured property.