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How long will it take to get the payment from my critical illness claim?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited and their experienced claim handlers will help you through the process.Once they’ve discussed the claim with you, the...
Last updated: 21/10/2025
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What’s an interim death certificate, and can you accept this?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited and their experienced claim handlers will help you through the process.You may get an interim death certificate if th...
Last updated: 21/10/2025
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Why would you decline a claim?
If the condition you're claiming for isn't covered by your policy, or if the policy wasn't in place when what you're claiming for happened, a claim would be declined.When you apply for cover, make sur...
Last updated: 21/10/2025
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Do you need to see original documents for a death claim?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited and their experienced claim handlers will help you through the process.They will need to see the original death certi...
Last updated: 21/10/2025
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Can I make a critical illness claim over the phone?
Yes. Your cover is provided by and administered by Aviva Life & Pensions UK Limited and their experienced claim handlers will help you through the process. You can make a claim over the phone by c...
Last updated: 21/10/2025