How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, simply:
Log into your My account (opens in a new window).
In "Notifications" section, if you have an outstanding balance, you'll see the o...
Last updated: 14/08/2018
Can I change my payment details?
You can change the account or card you use to make a payment..
You cannot change your Direct Debit date
You can change whether you pay by monthly Direct Debit or annually at renewal.
To update your c...
Last updated: 17/07/2020
Important information about credit
If you've any quesitons about credit, click to view the Important Information about credit....
Last updated: 20/07/2016
Where's my refund?
If we've recently sent you a refund, there are a few things to bear in mind:
Your refund will have been sent to the card/account originally used to make your payment.
Any refunds can take up to 5 ...
Last updated: 22/02/2019
You’ve collected a payment after my policy’s been cancelled
We’re sorry that a payment has been collected after you’ve cancelled your policy.
When you cancel your policy we may be in the process of applying for a payment already. This might mean that we proce...
Last updated: 07/08/2017