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Can I cancel my life insurance policy at any time?
Yes. You have a 30-day cooling-off period from your policy start date, or from when you get your policy documents (whichever is later), to change your mind. If you want to cancel within this time, pre...
Last updated: 20/01/2026
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Can I cancel my critical illness policy at any time?
Yes. You have a 30-day cooling-off period from your policy start date, or from when you get your policy documents (whichever is later), to change your mind. If you want to cancel within this time, pre...
Last updated: 20/01/2026
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How long will payment for a life insurance claim take?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited and their experienced claim handlers will help you through the process.How long a claim takes varies, but once they’v...
Last updated: 20/01/2026
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How do I change my car details?
Log into your My account (opens in a new window).
Scroll down to "My policies" section.
Find the car insurance policy you wish to change and select "Change Policy".
On the next page make sure you ente...
Last updated: 20/01/2026
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Do I need business use?
Business use
You need business use cover if you or your spouse/partner need to use your insured car for driving to different business sites or attending prearranged meetings away from your normal pla...
Last updated: 20/01/2026