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I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Usually this means that we’re already in the process of reapplying for your missed payment.
You can double check if this is the case by taking a look at your default notice email, or by checking the S...
Last updated: 20/01/2026
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What will result in my policy being cancelled?
Your insurance may be cancelled if:
you have two consecutive red driver rated weeks or four separate red weeks in a three-month period
you fail to register in the app and connect your device within s...
Last updated: 20/01/2026
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Do I need to have a smoke and heat detector installed in my property?
You don't need any specific fire alarm protection under our standard home insurance policies. This includes our customers with home insurance in Scotland, despite the new legislation around home smoke...
Last updated: 20/01/2026
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I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Usually this means that we’re already in the process of reapplying for your missed payment.
You can double check if this is the case by taking a look at your default notice email, or by checking the S...
Last updated: 20/01/2026
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Who is liable for buildings insurance claims?
Normally it's the owner. As well as covering you for your liability as owner, we'll also cover you for claims under the 'Defective Premises Act.'
Let's use an example. If you carry out work/alteration...
Last updated: 20/01/2026