-
How do I make a glass claim?
Essentials does not include any cover for glass only claims – this means there is no cover should you have any damage to your car that only affects your windscreen, windows or sunroof glass. However, ...
Last updated: 20/01/2026
-
How do I cancel my policy after I've paid?
Following the expiry of your 14 days statutory cooling off period, you continue to have the right to cancel your policy at any time during its term online via My Account.
If you do so, you will be ent...
Last updated: 20/01/2026
-
What is Occupier's, personal and employer's liability insurance?
We provide liability insurance as standard under both our buildings and contents policies. Liability cover is insurance which covers your legal liability to pay damages and costs to a claimant as a re...
Last updated: 20/01/2026
-
I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Usually this means that we’re already in the process of reapplying for your missed payment.
You can double check if this is the case by taking a look at your default notice email, or by checking the S...
Last updated: 20/01/2026
-
Am I covered for voluntary driving?
Yes, you have Social, Domestic and Pleasure cover for voluntary driving.
You don't have to tell us that you're participating in voluntary driving.
The only expense you can claim from voluntary driving...
Last updated: 20/01/2026