Home insurance payments

You’ve collected a payment after my policy’s been cancelled
Belongs to: Payments , Home insurance

We’re sorry that a payment has been collected after you’ve cancelled your policy. When you cancel your policy we may be in the process of applying for a payment already. This might mean that we proces...

Last updated: 27/05/2025
I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Belongs to: Payments , Home insurance

Usually this means that we’re already in the process of reapplying for your missed payment. You can double check if this is the case by taking a look at your default notice email, or by checking the S...

Last updated: 27/05/2025