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I've stopped smoking/I've started smoking – do I need to tell you?
No. Your cover is based on your smoker status when you applied. As long as the information was accurate at the time, the level of premium will not change, regardless of any changes to your personal he...
Last updated: 20/01/2026
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When should I register in the Quotemehappy Connect App and set up my device?
You can register in the app and pair your device once you've received your device - usually within 2-3 days of your cover start date. You must complete this setup within seven days of your cover start...
Last updated: 20/01/2026
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Does buildings insurance include tracing or accessing leaks?
If you have Essentials Plus or Premier contents cover, we include cover for tracing and accessing leaks as standard up to the limit shown on your Policy Schedule.
We’ll pay to find the source of the l...
Last updated: 20/01/2026
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Why would you decline a claim?
If the condition you're claiming for isn't covered by your policy, or if the policy wasn't in place when what you're claiming for happened, a claim would be declined.When you apply for cover, make sur...
Last updated: 20/01/2026
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What happens if I am moving house?
You can change your address details online in your My account, so transferring your policy to your new home is quick and easy.
If you have our Essentials Plus or Premier contents policy, we automatica...
Last updated: 20/01/2026