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How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, simply:Log into your My account (opens in a new window).In "Notifications" section, if you have an outstanding balance, you'll see the option ...
Last updated: 22/06/2024
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Can I change my payment details?
You can change the account or card you use to make a payment..
You cannot change your Direct Debit date
You can change whether you pay by monthly Direct Debit or annually at renewal.
To update your c...
Last updated: 16/10/2024
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Important information about credit
If you've any quesitons about credit, click to view the Important Information about credit....
Last updated: 22/06/2024
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Where's my refund?
Changes to how some payments are processed means we may not be able to send your refund to the original payment card/account we have on record for you. It also won’t be possible if, for example, the o...
Last updated: 16/10/2024
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You’ve collected a payment after my policy’s been cancelled
We’re sorry that a payment has been collected after you’ve cancelled your policy.
When you cancel your policy we may be in the process of applying for a payment already. This might mean that we proces...
Last updated: 16/10/2024