How can we help you?

How can I pay an outstanding balance?

If you have an outstanding balance to pay on your policy, simply:

  • Log into your My account (opens in a new window).
  • In "Notifications" section, if you have an outstanding balance, you'll see the option to "Pay now".
  • Click this link to begin the payment process.

Can I change how I pay?

  • You can change the account or card you use to make a payment.
  • You cannot change your Direct Debit date.
  • You can change whether you pay by monthly Direct Debit or annually at renewal.

Click here for full information about Credit searches and APR (opens as PDF).

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