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How do I tell you about a change of name for my life insurance policy?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited.If you hold a Life Insurance Policy and have changed your name, call Aviva on 0800 2851 098, or email them at protect...
Last updated: 20/01/2026
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What should I do if my bank details change for my life insurance policy?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited.You can update your Direct Debit details over the phone. Please have your new details handy and call Aviva on 0800 28...
Last updated: 20/01/2026
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How do I tell you about a change of name for my critical illness policy?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited.If you hold a Critical Illness Policy and have changed your name, call Aviva on 0800 2851 098, or email them at prote...
Last updated: 20/01/2026
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How soon will you decide whether to pay a claim?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited and their experienced claim handlers will help you through the process.Every claim is different, so it varies. But th...
Last updated: 20/01/2026
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How long will it take to get the payment from my critical illness claim?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited and their experienced claim handlers will help you through the process.Once they’ve discussed the claim with you, the...
Last updated: 20/01/2026