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I haven't received my device
If you haven't received your device within 10 days of your cover start date please contact us at help.quotemehappy/contact-form so we can follow up with our delivery provider....
Last updated: 20/01/2026
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I've cancelled/not renewed my policy - what do I do with my device?
The device can be removed from your car on your last day of cover and the plastic casing, battery and electrical components can be disposed of safely at your local household recycling centre....
Last updated: 20/01/2026
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Are my contents covered in the garden?
If you have Essentials Plus or Premier contents cover, we include protection for contents in the garden up to the limit shown on your Policy Schedule for our standard risks.For these policies, we also...
Last updated: 20/01/2026
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I've moved house. How do I update address details for my life insurance policy?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited. If you've moved house, call them on 0800 2851 098, or email them at protection@aviva.com....
Last updated: 20/01/2026
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I've moved house. How do I update my address details for my critical illness policy?
Your cover is provided by and administered by Aviva Life & Pensions UK Limited. If you've moved house, call them on 0800 2851 098, or email them at protection@aviva.com....
Last updated: 20/01/2026