How can we help you?

How do I change my buildings or contents cover?

  • Log in to your My account.
  • Scroll down to "My policies" section.
  • Find the home insurance policy you wish to change and select "Change policy".
  • On the next page make sure you enter the date you want the change to take place.
  • Then choose from the different links depending on what it is you want to change.

You can make the following changes:

  • Click "Change contents" to amend your contents sum insured or add/remove specific items from your cover.
  • Click "Change property" to update your buildings information/sum insured.
  • Click "Change cover options" to amend your level of cover or add/remove upgrades.
  • Click "Change payment details" to update your payment information.
  • Click "Change policyholder details" to change your contact information.

What changes can't I make online?

You'll need to contact us directly to:

  • Change policyholder's dates of birth.
  • Change your No claim discount.
  • Remove claims (you can add a claim via your My account).

We aren't able to amend the following:

  • Add/remove policyholder.
  • Amend direct debit date.

Please note that an administration charge of £12 (plus Insurance Premium Tax at the appropriate rate where applicable) may apply when changes are made to your policy either yourself via My account or by our customer service team.

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