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Categories: My cover , Car insurance

When do I get a courtesy car?

  • You'll receive your courtesy car only when you've been in an accident and you use our repairer network.
  • You can keep the car for either 21 days or until the repairs on your insured car have been completed (whichever is earlier).
  • You do not receive a courtesy car as standard if your insured car is stolen or written off.
  • If your car is stolen or written off, you'll need the hire car add on to receive a car to keep you mobile while we handle your claim.
  • Both our courtesy car and hire car cover will usually provide you with a small 3 door, 1 litre hatchback model.

You can add hire car cover to your policy by following the steps below:

  • Log into your My account (opens in a new window).
  • Scroll down to "My policies" section.
  • Find the car insurance policy you wish to change and select "Change policy".
  • Select the option to "Change or add cover".
  • Select "Hire car" and proceed to make any payments.

Please note that this cover won't apply to any claims that have already happened.

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