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What changes can I not make online?

At, you can make most changes yourself online easily and free from administration charges. However, there are some exceptions.

You will have to e-mail us if you want to change:

  • Policyholder's or additional drivers' dates of birth
  • Increase No claim discount (you can reduce this in My account)
  • Remove convictions (you can add these in My account)
  • Remove claim (you can add a claim via My account)

Note, we reserve the right to apply an administration charge of up to £30 (subject to Insurance Premium Tax where applicable) for any adjustments you ask us to make to your policy.


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Insurance is arranged by Aviva UK Digital Limited trading as Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.