If your trips are not recording as expected, we recommend checking the following mobile phone settings:
- Is your battery charged above 15%?
- Is battery optimisation enabled?
- Are you logged into the app?
- Are your in-app tracking permissions enabled?
- Has the phone got a mobile data connection or access to Wifi?
- Is your smartphone connected to the device?
- Was the trip shorter than 500 metres?
- Is your phone storage full?
- Do you have other apps running that are process-intensive? You should be able to check your app settings to get this information.
- Have you tried turning the phone on and off to reset the operating system?
If you have tried everything on the list and your app is still not recording correctly please contact us.