How can we help you?

I haven't heard about my renewal, what shall I do?

We will send a renewal invite e-mail to you at least 28 days before your renewal date and will let you know everything you need to do to renew your cover. The renewal e-mail will be sent to the e-mail address you provided at the point when you purchased your original policy. We will also send an e-mail if we cannot offer you a renewal.

If you haven't received the renewal invite, you can access your renewal by logging in to your My account. All the policies that are due for renewal will be highlighted on the My account homepage.

If your policy is set to automatically renew, you won't need to do anything and we'll renew the policy using the payment details you currently have in My account.


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