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How can I stop my policy from automatically renewing?

Some people forget to renew their home insurance which means they may accidentally be without cover. To help our customers avoid this problem, we give them the option of buying our home insurance policy on an auto-renewal basis. This means that if your personal details haven't changed, you don't need to do anything.

If you pay for your insurance annually and wish to opt-out of auto-renewal, simply:

  • Log in to your My account.
  • Scroll down to "My policies" section.
  • Find your home insurance policy and select "View payment details" link.
  • Indicate your auto-renewal preference.

If your pay for your policy monthly and wish to stop auto-renewal, you will need to cancel your renewal by logging into My Account.

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