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How can I cancel a policy if the policyholder has passed away?

We're very sorry to hear that the policyholder of one of our policies has passed away. Our thoughts are with you and your family.

We can cancel the policy in question, but we first need you to send us an email with a scanned copy or digital photo of the Death Certificate as an attachment to

We'll then deal with your request as quickly as possible.

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Insurance is arranged by Aviva UK Digital Limited trading as Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.