Your cover is provided by and administered by Aviva Life & Pensions UK Limited and their experienced claim handlers will help you through the process.
You may get an interim death certificate if the death gets referred to a coroner and an inquest is opened. Aviva can accept this, but we'll usually need to ask the coroner to give them some more information before they can start to assess the claim. You may need to wait until the inquest is complete before they can assess the death claim.